Skip to content

Refund policy

Last updated August 30, 2026

We want you to be satisfied with your Apollo Group TV subscription. If you experience a problem with your service, please contact us first so we can help resolve it. Eligible refund requests are handled according to the conditions below.

The window

You can ask for a full refund within {7 Days} of paying, for any reason. You do not have to argue your case.

How to ask

To request a refund, contact us at support@apollotv-iptv.com or through WhatsApp at +1 (902) 905-6036. Please provide the email or phone number used for your order, your order details, and a brief description of the reason for your request so our support team can locate and review your purchase.

What we will try first

If your request relates to a technical problem, our support team may first attempt to identify and resolve the issue. Many service problems can be related to device configuration, applications, internet connectivity, or account setup. We may ask you for reasonable information needed to troubleshoot the problem before processing the request.

How the money comes back

If your refund is approved, it will generally be returned through the original payment method where possible. Processing times may vary depending on the payment provider, card issuer, or bank. Once a refund has been issued by us, any additional processing time required by your financial institution is outside our control.

After the window

Refund requests submitted more than 7 days after the initial purchase are generally not eligible for a refund, except where required by applicable law or where Apollo Group TV determines that exceptional circumstances justify a refund. Please contact our support team if you believe such circumstances apply.

Cancelling

Unless a subscription is specifically presented as automatically renewing at the time of purchase, purchasing a fixed-term subscription does not automatically create a new subscription when that term ends. Where automatic renewal applies, customers may contact support for assistance with cancellation. Cancelling does not automatically entitle a customer to a refund for service already provided, except where required by applicable law.